Ocean Walk FAQ's

Frequently Asked Questions (FAQ’s)

         (800) 205-2242  Outside USA (417) 883-1923

Cancellation Policy In the event of cancellation, a $200 cancellation fee will be charged and a refund of the advanced rental will be made only to the extent that a tenant can be found to occupy the vacated time reserved under your reservation. If we are able to rebook the property, we will refund a prorated share of the rental fee for each day we are able to fill. The option of trading your time in for a later date may be considered, based on availbility.

1.        I have never rented a condo before, why should I trust doing business with you. How do I know you won't scam me?

2.        I want to make a reservation, what do I need to do?

3.        How can I see what the nightly rates are?

4.        How do I check to see if the dates that I want are available?

5.        How is the best way to make a reservation request?

6.        Why do I have to pay $200 to make a reservation request?

7.        What will my credit card statement read for the billing?

8.         What is the difference between a “reservation request” and a           “reservation”?

9.        How does the payment process work?

10.   What forms of payment do you accept?

11.   Why can’t you just “hold” my unit for me until you receive my     deposit check in the mail?

12.   What if I have to cancel my reservation, do I get all my money back?

13.   Can I bring my dog or cat?

14.      Does the Ocean Walk Resort have internet.

15.   What do I need to bring?

16.   Is there maid service?

17.   What are the parking facilities?

18.   What are the sleeping arrangements?

19.   Where can I see a floor plan of the unit?

20.   Where can I see what the interior of the condo unit looks like?

21.   What if something needs to be fixed, like a dripping faucet, or      broken hair dryer, etc?

22.   What happens if I do not pay the balance of my charges 30 days      prior to arrival?

23.    What is the address to mail a payment check?

24.    What is the address of the Ocean Walk Resort Condos?

25.    Directions to the Ocean Walk Resort (yahoo map)

26.    Do you own these condos or are they timeshare units?

27.    If you own these condos, why do you have to wait for a reservation confirmation from the Ocean Walk Resort?

28.   How secure is the Ocean Walk Resort? I have small children.

29.   Is it OK to throw the plastic chairs off the balcony into the swimming pool?

30.   Do I have to clean up the condo before I leave, or does my “cleaning charge” cover cleaning.

31.   What is the Check-In Process?

32.   Programming the TV Remote Controls

1. I have never rented a condo from you before, why should I trust     doing business with you. How do I know you won't scam me?

     This is a GREAT question, and one that everyone should be asking    when dealing with someone that they do not know. I can assure you     that we have the highest integrity in dealing with the public, but don't just take it from me. Here are some tangible facts which should ease your worries-----

·     We have earned the PayPal "Gold Seal" which is only given to merchants who have demonstrated a high level of customer satisfaction over a long period of time as ranked by customers.

·     We own Exquisite Monogramming, Inc, and embroidery and screen printing company which has been in business since 1992 – so we are very familiar with dealing with the general public. (If you need to buy embroidered or screen printed apparel – GIVE US A CALL! 800 205-2242)

·     We have owned these condos for years and have rented to over 100 families without a single dispute.

·     Unlike folks that rent out their timeshares, we personally own each of these condos and therefore have a large investment in this property. As such, we are dependent upon our good reputation to keep them rented in order to make them profitable. (We're not in this because of our good looks – although my wife takes exception to the "looks" part). Renter's comments and "word of mouth" advertising to their friends and neighbors about their Ocean Walk Resort Condo experience is invaluable to us to continue to grow our renter's community. We have a very large "referral" rate from past renters. As you can see, we would be "cutting our own throat" if we did not deliver a "Surprise and Delight" experience to each of our renters.

·     I can assure you that we will do everything in our power to help make sure your entire experience, from making reservations to your departure date, is the most friendliness and enjoyable experience you can have.

2. I want to make a reservation, what do I need to do?

       Here are the steps to make a reservation:

·        Go to the "Availability-Make Reservation" Page

·        Put in your arrival date and click "submit". This will take you to the Unit availability page.

·        Scroll down the page to view all 3 Units – 5,8,and 13

·        If the box under the date is "gray" that means that NIGHT is not available. You MAY DEPART ON A DAY THAT IS GRAY, but you can not spend the night on a gray day (who wants to be in Daytona on a gray night anyway).

·        Decide which NIGHTS you want and select a unit that is available.

·        Click on the little squares in each box under the DATE of the NIGHT you want to stay. You will see a checkmark. To de-select, click on the box again.

·        After selecting all the dates you want, scroll to the bottom of the page and click "SUBMIT". This will take you to the information page.

·        You will now see your total nightly charges, cleaning charge and tax.

·        If you are satisfied with your selections, fill out the personal information and credit card info, read all the "fine print" and click "SUBMIT" at the bottom of the page if everything looks good to you.

·        Your Reservation Request has now been sent and a request for a reservation has automatically been sent to the Ocean Walk Resort. Your credit card will be charged $200 for the Reservation Request. The line on your statement from us will read "Daytona Ocean Walk Condo Northville Mi".

·        We will have a response to your request from the Ocean Walk Resort in a business day or so.

·        If you have any questions or problems or just can't figure this thing out -  just give us a call at (800) 205-2242 or outside USA  (417)883-1823. We would be happy to take your request over the phone.

·        That's all there is to it. Congratulations!

3. How can I see what the nightly rates are?

            To see the standard nightly rates, click on "RATES 2006" on the home page. This will take you to a color coded calendar for the year 2006. We also run "Special" from time to time. To view the current "Specials", click on "Specials" on the homepage.

4. How do I check to see if the dates that I want are available

           From the homepage, www.DaytonaOceanWalk.com , click on “Availability – Make Reservation” and put in your arrival date. Click continue and the calendar for all three one bedroom ocean front condos will be displayed. You may have to scroll down the page to view all of the units.

           Note:  If a date has a gray box, it means that the unit is not available for that night.

5. How is the best way to make a reservation request

            The best way to make a reservation request is to use the online reservation request process. From the homepage, click on “Availability – Make Reservation.” If you wish, you may email your request. Our email is DaytonaOceanWalk@yahoo.com . However, we can not process your request until we have your $200 reservation request deposit, so filling out the online reservation will ensure the quickest method.

6. Why do I have to pay $200 to make a reservation request?

            Your $200 deposit is our assurance that you are serious about wanting to rent one of our condos. Because all of our condos are in the Ocean Walk Resort’s “condo rental program”, the Resort also has the authority to rent out our units. There may be times when the resort has rented our units to other guests. In order for us to reserve a unit for you, we have to contact our representative at Ocean Walk and secure a reservation number. This process only takes a business day or so, but until we receive a confirmation number from Ocean Walk, you do not have a confirmed reservation. In the event Ocean Walk is sold out, you will be fully refunded your $200 deposit.

7. What will my credit card statement read for the billing?

           When you make a reservation On-Line, your credit card statement billing will read "Daytona Ocean Walk Condos – Northville MI" (we live in Northville, MI – rest assured that your Ocean Walk Resort Ocean Front Condo is in Daytona Beach, Flordia. The last time I looked, there was no Ocean anywhere close to Michigan – but then again there's that Global Warming Issue, so who knows?)

8. What is the difference between a “reservation request” and a “reservation”?

         A “reservation request” is a request for a reservation. It IS NOT A CONFIRMED reservation until you receive a reservation confirmation number. We strongly urge you NOT to make any travel plans or expend any monies or obligations in relation to your reservation request until you receive a confirmation number.

9. How does the payment process work?

        We require a $200 reservation request deposit at the time you request a unit. If we are able to reserve a unit for you, your $200 reservation request deposit will be applied to your final bill. The balance of your payment is due 30 days prior to arrival. If we are not able to reserve a unit for you, your $200 reservation request deposit will be refunded/credited back to you.

10. What forms of payment do you accept?

        We accept Master Charge, Visa, American Express, Discover, personal checks, money orders and bank checks. We recommend that you use a credit card for your $200 reservation request deposit as you can complete the transaction online and receive a quicker answer. You can mail a personal check, but due to the length of time in mailing and processing, your unit may be rented to another party.

11. Why can’t you just “hold” my unit for me until you receive my deposit check in the mail?

         While we would like to be able to hold units for promised “the checks in the mail”, the simple fact is that although we trust that you are sending the check, we have received many promises in the past in which the check did not arrive. All units are rented on a first-come, first-served bases once the $200 deposit is received.

12. What if I have to cancel my reservation, do I get all my money back?

        Our standard cancellation policy is all payments and sales are final. See your confirmation notice for specifics. (Note: fees vary depending upon    special events)

13. Can I bring my dog or cat?

       We are sorry that the Ocean Walk Resort does not allow any pets.

14. Does the Ocean Walk Resort have internet.

        Yes, the resort has an Internet Room in the basement of building A next to the activity center and arcade. There is also wireless internet service which can be accessed in your room.

15. What do I need to bring?

          Your condo is fully furnished. See the “Unit Features” page on this Webster for all the amenities.

16. Is there maid service?

         No. There is no scheduled maid service for your stay unless special arrangements have been made. However, if you would like service, you may call the front desk to arrange. The minimal cost will be your responsibility. Check at the front desk for more information.

17. What are the parking facilities?

         The Ocean Walk Resort has a multi level parking lot. You will receive a parking pass which will allow you in the parking garage. Space is tight, and there is really not enough room for a trailer. However, there is a large public parking garage across the street from the resort which can accommodate trailers. We would suggest you call the resort directly for more information about parking trailers.

18. What are the sleeping arrangements

           Each condo has 2 Double beds in the bedroom, and a sofa/Queen pullout bed in the living room. The units can sleep 6 people.

19. Where can I see a floor plan of the unit?

          You can view the floor plan of the condo unit on the “unit features” page.

20. Where can I see what the interior photos of the condo unit looks like?

          From the www.DaytonaOceanWalk.com homepage, click on “virtual tour”. You can also access the photos from “More Photos” link on the homepage.

21. What if something needs to be fixed, like a dripping faucet, or broken hair dryer, etc.

         If anything needs repair or attention, please call the front desk and they will be happy to any concerns you may have.

22. What happens if I do not pay the balance of my charges 30 days prior to arrival?

         The balance of your payment is due 30 days prior to the date of your arrival. It is your responsibility to make sure the payment is made, either by credit card or check. If the payment is not made, your reservation will be cancelled and your condo unit will be placed back in the available rental pool.

24. What is the address of the Ocean Walk Resort Condos?

       The address is:   Ocean Walk Resort
                         300 N. Atlantic Blvd
                         Daytona Beach, Fl  32118

25 Directions to the Ocean Walk Resort (yahoo map)

        For a map/directions click “HERE”

26. Do you own these condos or are they timeshare units?

        We get this question a lot, but not sure why. Anyway, yes we personally own these condos. All we ask is that you take care of them as you would your own house. Please report any damages or items that are in need of repair to the front desk so that we can make sure they are kept in good condition for other quests. 

27. If you own these condos, why do you have to wait for a         reservation confirmation from the Ocean Walk Resort?

         All of our condos are in the Ocean Walk Resort's "Condo Owners rental program". These units are managed by the Ocean Walk Resort's onsite Condo Owners Representative. These units can also be rented out by the Ocean Walk Resort through their reservation system. Therefore, we have to make sure that your unit is not already rented for the time period that you have requested. Until we receive a reservation confirmation number from the Resort, you do not have a confirmed reservation.

28. How secure is the Ocean Walk Resort? I have small children.

        The Ocean Walk Resort has 24 hour Security Guards walking around the property. All guest wear armbands which identifies them as guests. Each gate around the property can only be opened by the room key. This keeps the property free of "non-guests". You will feel very secure on the property grounds.

29. Is it OK to throw the plastic chairs off the balcony into the            swimming pool?

 I know this sounds like a stupid question, but it points up an important fact. The Ocean Walk Resort is a 5 star Resort and caters to families and kids. They do not put up with any shenanigans or rough-housing. We were staying in the Condo last December, and someone in the condo next to ours threw a chair off the balcony into the pool, and in less than 5 minutes, we had 3 policemen knocking on our door. They threw out the folks in the condo and charged them with criminal negligence.  This is serious business. It's ok to have fun, but have it in the right way. If you get kicked out, not only will you not get your money back, you will not be able to stay in the Ocean Walk Resort again – ever, and you may have to get a friend to get you out of jail – their policy.

30. Do I have to clean up the condo before I leave, or does my “cleaning charge” cover cleaning.

 The easy answer to this question is: You do not have to clean the Condo when you check out.  The “cleaning charge” takes care of the cleaning of the unit for the next guests. We know that the last thing you want to do on your last day is to have to clean and scrub. We would appreciate if you could put your dishes in the dishwasher as that would help speed the cleaning process, but we certainly do not want you to spend your valuable vacation time on the job most of us hate to do. Enjoy your vacation!

31. What is the Check-In Process?
 
 When you arrive at the Resort, check in at the VIP Front desk. Give      them your confirmation number and ID. They will give you a room key and one parking pass..

If you need anything during your stay, please call the front desk and they will be happy to assist you.

Here are a couple of reminders.

Check-in : 4pm

Check-out: 10am

There are showers and lockers on the lower level by the kids pool that you are welcome to use prior to checking into your room if you would like to change into your swimming/lounge clothes..

Sorry, Pets are not permitted – Resort policy...

32. How do I program the TV Remotes

TV Remote Control Programming
Bedroom Code  021
Living Room Code
Black/silver remote 430 or 922 for Phillips TV
RCA Remote for Phillips TV  062
Programming a Device using Code Search:
Manually turn ON your device (TV, VCR, Cable Box)
Press and "HOLD" CODE SEARCH
Press and release the device button you want to set up (TV, VCR, Cable Box) However, if you are using AUX for a device, press and release AUX first and then the device button for the type of device to be programmed (TV, VCR, or Cable). The selected device button will flash once.
Release CODE SEARCH.
Press OFF/ON repeatedly until the device turns off (you may have to press up to 100 times at a rate of once per second).
Once the device turns off, press and release ENTER.
With the device on, press any other button. If the device responds, no further programming is required. If the device does not respond, repeat steps 1-6.

Programming a device using the Code Lists:

Find codes for each device and brand below.
Press and "HOLD" CODE SEARCH.
Press and release the TV, VCR or Cable button you want to set up. If programming AUX for a device, press and release AUX first and then the device to be programmed (TV, VCR or Cable). When the selected device button flashes proceed to the next step.
Enter the three digit code from the TV, VCR or Cable Box code lists.
Release CODE SEARCH.
With the device on, press another button, for example CHANNEL UP. If the device responds, no further programming is required. If the device does not respond, repeat steps 1-5 using another code number from the lists.